For commercial customers, and those which seek a helping hand with maintaining their system.
All customers get 3 months free call-back support when buying a Genius Hub. This allows you to:
After this point, all customers have access to our online resources such as the Forum or Knowledge Base, along with the Doctor in the app to learn more about the system and fix any minor issues.
A member of the technical team will reply to your emails with the solution so you don’t have to look for it; and help to diagnose your system if it is not working the way you expect.
Need to talk to someone about your system, or have a problem which cannot be described by email? Get a callback from a member of the technical team to discuss your system, fix any problems and answer your questions.