Support Packages

For commercial customers, and those which seek a helping hand with maintaining their system.

Support Tickets

A member of the technical team will reply to your support ticket with the solution so you don’t have to look for it; and help to diagnose your system if it is not working the way you expect.

Support One-2-One

One 2 One Support

Schedule a One 2 One at a convenient date & time, and your Genius Hub engineer will remotely guide you through what you want help with, in a personalised course just for you.

How to fix the issue yourself

Need help with your system?
Links to our knowledge base along with copies of technical documents & manuals