Support One-2-One



Schedule a Support One-2-One at a convenient date & time, and a Genius Hub engineer will remotely guide you through what you want help with, in a personalised course just for you. With your permission, we can log onto the engineer’s settings of your own Genius Hub remotely diagnose any issues and guide you through the settings. What we could explore together:
  • Covering the basics and key features
  • Maximising the efficiency of the heating
  • Tweaking the manual controls for ease of use for those who don’t use the app
  • Customising your App for the best visual preferences
  • Setting up Sense mode for occupancy detection
  • Including new devices, and removing dead nodes
Not the service for you? Try: Support Ticket Contact a Local Installer

IMPORTANT! Once you book the appointment, visit the ‘Cart’ (there is a button at the top of the page) to complete the purchase.