Raise your support query through our ticketing portal, and receive efficient issue resolution via our chat-based interface. Receive real-time notifications, so you’re always in the loop about the progress of your ticket.

Recommended if:
You do not feel confident diagnosing and resolving issues using FAQs, Forum or Knowledge Base.

Have an issue with a single device e.g.

• Can’t connect to your Hub
• Dual Channel Receiver not communicating
• Heating turning on outside of schedule
• Electric Switch disconnected
• Strength Test

Should the problem be caused by us, you’ll receive a 100% refund!

Not the service for you? Try:
Phone Ticket 
One-2-One