A member of the technical team will reply to your support ticket with the solution so you don’t have to look for it; and help to diagnose your system if it is not working the way you expect.
Receive support for a single query through our ticketing portal, and receive efficient issue resolution via a phone call. Book a convenient time below when you are at the property and ready to receive our phone call.
Schedule a One 2 One at a convenient date & time, and your Genius Hub engineer will remotely guide you through what you want help with, in a personalised course just for you.
With our Enterprise Service we offer a full service including all batteries changed, top up training for all users on our app as well as optimising the controls for best energy saving and comfort, as well as unlimited phone and video call support for 1 year after the service.
