Is your HUB up to date?
The latest app and hub software is 5.3.8, and you need this to get the most from your heating this winter. We’ve made a lot of improvements to the firmware which controls the heating and switches, and improvements to the doctor solutions in the app too. These only work if you upgrade both the app on your phone as well as the Genius Hub itself. It takes seconds to upgrade your HUB.
You will see the update (blue icon) appear within your app if you don’t have the latest firmware on your Genius Hub.
In this app & hub update we’ve created new help videos for all of the most frequently asked questions, and we’ve built these into the app doctor. When you’re in the app doctor you will see videos stepping you through the process, from helping you to add new devices to your Genius Hub to helping you remove a stubborn Genius Radiator Valve from a radiator.
As you know we listen keenly to the feedback we get on the Genius Hub forum (you can access the forum here with your HUB username and password) and we also run analytics on the support requests that we get through the winter. This all goes to help improve the systems you already have installed into your homes, let properties, offices, schools, hotels to name just a few.
You have to upgrade your HUB to benefit from these improvements.
We also have full support for some new devices too. The first is our new Genius Motion Sensor for more discrete occupancy detection in rooms where you don’t want to add a Genius Room Sensor, second is our new Genius Electric Relay which can be hidden behind a switch or spur to interrupt the electricity supply to something like a light or small heater. All are now fully compatible with the Genius Hub.
Don’t forget your Genius Hub works with Amazon Alexa now and you need the hub firmware 5.3.8 to be able to connect Alexa to your hub.