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Changes to Support

Technical Email Assistance

Changes to Support Services

We’ve had significant feedback over the last 12 months about our Support Packages, and we’re pleased to bring to you our new Support system. Going forward, we will no longer be billing you monthly for your support subscriptions – both email and phone.

Instead, we will have 2 support options:

Support Tickets: Taking inspiration from similar chat-based models used by many other technology companies, we now have a new portal on our website where you can log issues such as a device missing a temperature, hub access issues, or device communication queries. Our Support Team will be able to communicate with you via this portal until your issue is resolved.

Support One-2-One: An inclusive service which gives you an hour with one of our team, who will run through your entire system with you. Whether you are servicing your system in preparation for the coming winter, or there are multiple zones/rooms you need help with, this service is designed to get your system back to optimum efficiency.

There are also other options for Support, such as:

  • Calling a certified installer, found on our Installer Map.
  • Use our extensive free Knowledge Base and FAQs. Our Knowledge base is curated, updated and checked regularly by our team. All the support we provide you with via email or phone is on this site and, very often, it is what our Support Team use to assist you.
  • Using our Forum where customers like yourselves have solutions and interesting ways to use the system.

We want you to feel empowered to get the most out of your system and not to have to wait in queues overrun by customers bypassing support by incorrectly submitting a Bug Report via the app or calling our Sales Line, which is why we have made the decision to take our Support Team completely away from the previously monitored support@geniushub.co.uk email address, and use the services mentioned above exclusively – this means that customers can no longer call or email, taking time away from the services you pay for.

*Please note, if you are currently receiving support for an issue from support@geniushub.co.uk, we will continue to support you via email until your issue is resolved. If your support subscription has recently been renewed, we will continue to support you until your license runs out.*

For those customers currently paying for a support subscription, we will separately send out an email contain a free support ticket before the end of this week.

We are confident this service will greatly improve the support you receive and with the dedication you deserve.

Kind regards,
~ Genius Hub Team

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How do Thermal Environments affect our body clock

fields-morning
fields-morning

How do Thermal Environments affect our body clock?

The circadian rhythm serves an important purpose in preparing the body for changes in the environment, such as anticipating times for physical activity, sleep and meals. The strongest external queue is the light/dark cycle, however, other external factors such as temperature can have significant effects on our internal body clock.

Heat has a significant impact on the circadian rhythm of living organisms. Heat affects circadian rhythm by regulating the release of the hormone melatonin, which is responsible for regulating the sleep-wake cycle. Humans have a sleep-wake rhythm that is repeated in a 24-hour cycle. Research has shown that exposure to high temperatures can disrupt the normal functioning of the biological clock and can suppress melatonin release, leading to changes in sleep patterns.

During sleep, the core body temperature drops, signalling to the body that it is time to sleep. Exposure to heat can raise the core body temperature and make it harder to fall/stay asleep. Heat can disturb sleep more than cold, especially in young and elderly people. This is because heat makes people more awake and decreases the time they spend in deep sleep. One reason for this could be that, if sleep is disturbed at the beginning, the body tries to catch up later on. Heat-related sleep problems don’t go away, even after several days of being exposed to heat: Even if people are sleep-deprived, heat still affects the amount of time in deep sleep. Wakefulness is the only stage that can help the body deal with high temperatures and it replaces deep sleep and dreaming to help the body stay at a normal temperature.

Therefore, it is important to keep the temperature in mind when it comes to sleep and wakefulness. For sleeping, the ideal temperature is about 18 degrees Celsius, which helps the body get into the best state for sleeping. It can lower the body’s temperature and make for a deeper, more restful sleep. If it’s too hot or too cold, it can interfere with sleep quality and make it harder to fall or stay asleep.

To keep cool at night

  • Close curtains to limit light and heat
  • Drink cool water to stay hydrated
  • Wear loose and lightweight clothing
  • Use a Genius Smart Plug to schedule a fan to come on if the temperature exceeds 22 degrees, or using IFTTT, when the sun sets.

To keep warm at night

  • Schedule your electric blanket to turn on prior to you going to bed using a Genius Smart Plug
  • Remove materials such as furniture or clothing from blocking your radiator and absorbing the heat
  • Ensure your heating schedules are up-to-date to reflect the time of year
  • Close your curtains as soon as dusk falls to maximise your house’s potential to retain heat

Related - Sense Mode

How to optimize Sense Mode to adapt to your lifestyle with little thought...

On the other hand, when it comes to being awake and alert, the ideal temperature is a bit higher; around 21-22 degrees Celsius. This temperature range is generally comfortable for most people and helps keep cognitive function and alertness during the day. However, if it’s too hot or too cold, it can cause discomfort, fatigue and lower overall productivity.

It is important to note that individual comfort may vary and the optimal temperatures may be different for each person. Experimenting with different temperatures to find what works best for you is recommended.

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ECO+

ECO+

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Brand New Genius Hub Smart Home Integration Releases

Brand New Genius Hub Smart Home Integration Released

Genius Hub have been working hard to bring our customers usability on the very best smart home platforms. In partnership with Intrinsic Dev, Genius Hub is now available on two advanced smart home automation systems…

We are pleased to announce the release of the drivers for Control4 and ELAN.

About Control4

Control4 is a provider of automation and networking systems for homes and businesses enabling a personalised and unified smart home system allowing users to connect third-party devices including lighting, audio, video, climate control and security.

Features on the Genius Hub Driver for Control4

  • Thermostat: Setpoint change
  • Current room temperature
  • Intrinsic Platinum Integration – Official Genius Hub driver
  • Driver uses Intrinsic(Athena) technology for key free licensing, update alerts and enhanced support

Please note – scheduling is not currently supported

To download the Control4 driver Please Click below

About ELAN

ELAN control systems is part of the Nortek Control family – a global leader in smart connected devices and systems for residential, security, access control and digital health markets. Elan’s award-winning smart home entertainment and control system combines advanced smart home systems including whole home audio, video, climate control and security with an easy-to-use interface that puts the user in control, anywhere in the world.

Features on the Genius Hub Driver for ELAN  

  • Thermostat: The device will present the temperature reading to ELAN as a thermostat device and allow scheduling.
  • Intrinsic Platinum Integration – Official Genius Hub driver
  • Driver uses Intrinsic(Athena) technology for key free licensing, update alerts and enhanced support

Please note: Hot water control is not supported as Elan does not support this mode of operation.

To download the ELAN driver Please Click below

Intrinsic Dev are one of the largest multi-platform software developers for smart home integrations globally. We are development partners for Control4, Crestron, ELAN, RTI and Savant and have released over 240 drivers to date. We’re incredibly proud to have worked with many of the leading AV, security, lighting, and power manufacturers globally, and have an enviable portfolio of both self-funded and manufacturer commissioned partner drivers. Intrinsic Dev was founded, and is run, by people with first-hand knowledge of the Custom Install industry. We aim to provide integration solutions and support that are cost effective, easy to deploy and above-all, reliable.

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Energy Awards 2022

Energy Awards 2022

We are delighted to announce that Genius Hub has won a coveted 2022 Energy Award…

About the Awards​

With 19 categories rewarding different aspects of the industry, the awards, recognise the leading people, products, projects and services in the sector, from Net Zero Initiative to Energy Champion of the Year.

This year saw the introduction of a face-to-face judging round, where finalists presented their entries directly to the judges.

This round, allowing entrants ‘to tell their story’ in a dynamic process is helping the Energy Awards, run by B2B publisher Emap, become one of the most sought-after accolades in the energy sector. The awards night itself combines industry recognition and unrivalled networking opportunities.

Andrew Gaved, Editor-in-chief of Emap’s H&V News and RAC magazines, who co-hosts the Energy Awards, said:

“This industry has gone through a turbulent time in the last year, but these awards show companies and individuals continuing to innovate, continuing to find ways to reduce energy and continuing to work hard for their customers, whether businesses or homeowners. This sector will be a key player in the journey to Net Zero so we are proud to honour its achievements.”

About the Project

In its search for an effective, low-cost energy saving measure that could easily be retrofitted to the buildings across its estate, The Belfry Hotel & Resort engaged Genius Hub to carry out a pilot project on one of its buildings, Jacklin House. The aim was to significantly reduce the energy consumption within the rooms of the hotel, while at the same time improving guest comfort. Through the simple expedient of fitting Genius Radiator Valves that would adjust the temperature depending on the occupancy of the room, the client found that a lot of heat energy could be saved. 

Genius Hub carried out the work during normal working hours, taking only 20 minutes on average to install the equipment during routine room changeovers. The Monitoring and Verification report carried out before and after installation found an average of 64% saving in energy – the second-largest running cost of the hotel after staff. Following the high levels of customer satisfaction, Genius Hub is now being rolled out to other buildings across the Belfry estate. 

The Results

Genius Hub has won the Energy Project of the Year: Commercial and Industrial Award for their work with the Belfry Hotel, and was praised by the expert judging panel, who are drawn from across the energy sector: Judges praised our winning project for its innovation and cost effectiveness and for being very transferable.

The Energy Awards 2022
For More information on the Energy Award 2022 Winners

Notes to Editors

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Turning the Genius Hub off in the Summer

Turning the Genius Hub off in the Summer

As the Summer is heating up, you may not want to use your heating as much. If you are using the Genius Hub for controlling your hot water then you will obviously want to keep your Genius Hub plugged in during the summer, and you can turn off all of the rooms on the app which you do not want to be heated during the summer.

To turn off the rooms you are not using, the easiest way is:

  • Go to the ‘My House’ page by clicking on the house icon at the top left of the app.
  • In the bottom bar, click on ‘Turn Off’
    • This will turn all of the Radiator, Underfloor Heating and Hot Water Temperature zones off.
    • If you want to keep the Hot Water Temperature zone on, just navigate to the zone and change the mode to Timer
  • At the end of the Summer, just click ‘Restore’ from the ‘My House’ page for all of your zones to revert to their state before the Summer with their schedules ready to go.

Adjusting your lamps and lighting for longer days...

If you have a Genius Room Sensor that is not being used in a zone to control heating, you can use it to control the Smart Plugs. The Genius Hub system is primarily a heating control system, so there can be a delay of a number of seconds before the Smart Plug responds (about 2 – 30 seconds generally), this is acceptable for heating but note that this may not be acceptable for lighting.

Step-by-step guide:

  1. Create a new zone on the app which is a ‘On / Off’ type of zone
  2. Go to the Zone Setup and assign the Genius Smart Plug and Genius Room Sensor
  3. Set the ‘Heating Trigger On After’ to 0 minutes
  4. Set the ‘Heating Trigger Off After’ to as long as you want the Smart Plug to stay on for
  5. Leave the setup pages, and change the mode to ‘Sense Mode’ See here how to enable Sense Mode on your Genius Hub
    • Set up the times of the day where you want it to turn ‘ON’ when there is occupancy, the rest of the time it will ignore occupancy
    • Remember to turn on ‘React to Occupancy’ when setting up the times
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Rising Energy Prices

UK Natural Gas Futures – https://www.catalyst-commercial.co.uk/wholesale-gas-prices/

Rising Energy Prices

We take a look at the future of natural gas and home heating

It’s being dubbed ‘the perfect storm’. A cold winter, lack of storage capacity and rising global gas demand (in both hot and cold climates) have caused wholesale gas prices to soar to record highs. 

Consumers are right to be worried. Energy bills will soar this winter and much uncertainty lies ahead. In the short to medium term, prices should gradually return to normal levels but as the effects of global warming become more prevalent, greater extremes in temperatures may cause abnormal surges in energy demand to become more common. The prospect of continued volatility will not ease consumers’ anxieties.

The first port of call for homeowners is to know what rates they’re paying their supplier and to monitor their usage. Bill payers can also protect themselves by purchasing energy-efficient appliances and use smart meters or thermostats. Some may be tempted to overhaul their gas boilers entirely. Energy companies are already beginning to make the push to convert homes to electrical sources of heating – primarily Ground and Air Source Heat Pumps – but despite their efforts gas is here to stay. 

87% of UK homes are currently heated by gas and would have to undergo conversion. Not only does this present unique challenges to each home in terms of space and noise considerations, but Air Source Heat Pumps are also less efficient at lower temperatures (i.e. when they’re at highest demand) and don’t produce comparable heat levels to that of gas & oil boilers. In addition, not all homeowners will be able to afford the large upfront costs (around £6k – £10k). One estimate puts the total cost of installing a Heat Pump at £11,500.

Although not ideal in all cases, Heat Pumps will still play a big role in the next decade. The Department for Business, Energy & Industry Strategy (BEIS) forecasts 1 – 1.7 million new installs over the next decade and the domestic manufacturing market for Air Source Heat Pumps is projected to be valued at £3 – £5 billion by 2035. This is by no means a panacea but fortunately, there is another solution gaining traction – Hydrogen.
 
The idea for Hydrogen fuel is not new. It emits no greenhouse gases when burned with oxygen, the only product being water. The main barrier to Hydrogen as a fuel is that there are no natural reserves and will have to be produced either by electrolysis (which is costly but sustainable) or steam-methane reduction (which is cheap but unsustainable). Storage and transport infrastructure are also lacking. Yet the UK government seems game for Hydrogen. It recently announced a plan to create 9,000 jobs and £4 billion in investment this decade to create a new Hydrogen Economy, the scope of which applies to industries such as transport and the gas network.
In the context of home heating, the idea is to begin by injecting our existing natural gas supply with Hydrogen at low doses and increase the dosage in the coming decades, with the aim to wean off natural gas entirely. Converting the entire gas network to Hydrogen presents many challenges but a recent trial from Keele University and Cadent of 130 homes showed that 20% dosing of Hydrogen has had no effect on existing gas appliances in the short term. This is great news as it means entire districts will be able to convert gradually rather than all being forced to convert at once. The upcoming ban on gas boiler sales into new builds will give a good indication on whether consumers choose Hydrogen gas boilers or take a punt on Heat Pumps.

In terms of production & supply, as there are no reserves of Hydrogen the role of geopolitics in energy should start to decline. If production can be done right and reliably maintained this will lead to more stability – domestically produced Hydrogen has the potential to reduce the UK’s dependency on imports and could mitigate against another winter price spike.

Today, around 53% of Hydrogen is produced from steam-methane reformation as it is the cheapest. Hydrogen produced from electrolysis costs around £55 – 65 / MWh to produce while Green Hydrogen costs £100 – 200 / MWh. In the UK the price cap for Natural Gas is currently at £40 / MWh so much advancement is needed before it can be made viable for the end-user.

With all that said, without protections against demand, surging price spikes will still occur. The UK government has little appetite for expanding its natural gas storage capacity but recently announced a £1.6 billion plan to convert a recently closed offshore storage facility, Rough, to Hydrogen storage. 

The coming green energy transition will involve much experimentation and further energy crises can’t yet be ruled out. Interestingly, this is the first energy transition in history where the metric of success will not be increased efficiency of the fuel source (open fires to boilers increased efficiency from ~20% to ~95%) but the levels of greenhouse gasses produced. This will of course offer little comfort to those struggling through the winter. Whatever the result of the energy crisis this winter, if consumers see red then we need to go green.

Author: Ryan Duplock
Author: Ryan Duplock
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Introducing Genius Hub 5.6

Introducing Genius Hub Firmware and App 5.6

Your ideas help Genius Hub evolve. We’ve listened to your views and we’ve made some updates and improvements to make your experience better. Here’s what’s new…

Smart Made Simple

A new feature has been included in the Genius Hub software to allow for temperature limiting in specific zones through a manual override on the Genius Hub app. This will allow you to gain greater control over the temperatures within your property, save energy, and reduce energy bills. This was a commonly requested feature by landlords to allow temperature control set by tenants in specific zones of their properties, so we’ve created a feature to encompass the requirements of all of our users, for you.

We’ve also made some successful improvements to our Genius Radiator Valves that now carry out a test to make sure that they can move the pin in the TRV once a week. This is to help stop the valve pin ‘sticking’, especially during the summer when the heating is often off for prolonged periods of time allowing sediment to settle and harden. These tests were usually done at random, however, Genius Radiator Valves tests are now synchronised to a Thursday morning, which has been a commonly requested feature.

Previously, devices occasionally required re-configuration, such as Hidden Offsets and Wake Up Times features’ settings being lost when batteries were changed. This issue has been remedied in the most in the most recent patch on 27 September 2021, and now both device wake up periods and valve hidden offset values should be correctly reset and maintained. The value checks are now performed every 24 hours to ensure that the correct values are being maintained in line with their settings.

Top Tips for this Winter

Simple Solutions To Smart Electric Heating Control

The rise in our demand for smart control for electric heating, combined with feedback from our partnership with Jigsaw Infrared, has enabled us to improve our accessibility and inclusivity to our customers who use electric heating systems. On our latest app update you are now able to add a new zone for Electric Heating, rather than assigning through the ‘Underfloor’ Umbrella. This facilitates both a better customer experience, and helps us support your heating better going forward.

Can’t See These Updates?

Make sure your Hub is updated to firmware 5.6.6. Some of our recent Hub updates will be linked to the new firmware and is needed to use some of the new features. You can check you have the most recent version on your app by going on the ‘about’ section for all software information.

Genius Wireless Thermostat

New Features: Notable Mentions

  • Now supporting iOS 15 & Android 11
  • Support for the WRT-D (Check out our blog on the latest Wireless Room Thermostat to find out more)
  • Miscellaneous bug fixes

Want to give us feedback or have your say on future updates?

Email enquiry@geniushub.co.uk with the subject *Introducing Genius Hub 5.6* to have your opinions heard.
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Integrate Genius Heating into your Smart Home

Integrating Genius Hub into your Smart Home

Genius Hub offers controls for your Smart Heating, but how do we engage with other Smart Devices and Home Automation software?

Amazon Alexa

The Genius Hub Smart Home skill allows you to interact with your Genius Hub system through Amazon Alexa. Using spoken commands (or the app), you can instantly control your Genius devices. Heres how…

The Genius Hub Smart Home skill allows you to say things like:

  • Set the Living Room to 21 degrees
  • Set the Living Room to 21 degrees for 2 hours and 30 minutes
  • What temperature is the Living Room?
  • What is the Living Room set to?
  • What temperature is it in here? (if a group is set up that contains the Alexa device and the Thermostat)
  • Set the temperature to 21 degrees (if a group is set up that contains the Alexa device and the Thermostat)
  • Set the temperature to 21 degrees for Y [hours / minutes] (if a group is set up that contains the Alexa device and the Thermostat)
  • Make it warmer in Living Room
  • Make it cooler in Living Room
  • Make it warmer in here
  • Make it cooler in here
  • Set Living Room thermostat to off (sets the zone to Off mode)
  • Set Living Room thermostat to heat (sets the zone to override mode – duration and temperature are set on the Settings page for the zone in the Genius Hub app)
  • Set Living Room thermostat to automatic (sets the zone to Timer mode)
  • Resume Living Room schedule (cancels override)
  • Turn on/off the Electric Blanket

Enable The Skill:

  1. Log in to the Alexa app on your phone / tablet, or https://alexa.amazon.co.uk/spa/index.html#smart-home in a web browser (Note: you may have to click on the link twice, once to prompt you to log into your Alexa account and second to enable the beta evaluation)
  2. Either click the link above OR
  3. Go to ‘Skills’ (web) or ‘Skills & Games’ (app) 
  4. Enter ‘Genius Hub Smart Home’ in the search box
  5. Enable the skill – this will take you to a page to enter your Hub credentials
  6. You should then be prompted to ‘Discover Devices’, do this to see each of your zones as a controllable device.

IFTTT

Genius Hub already gives you advanced control of your heating, but with IFTTT we can help you go even further. IFTTT means ‘if this then that’ and allows you to connect surfaces and applications used in everyday life to make your smart home smarter.

Use Genius Hub IFTTT applets to:

  • Use your Genius sensors to receive an alert whenever motion is detected
  • Turn on your heating when you get near your home, based on your phone’s location
  • Turn off Genius Hub Smart Plug controlled appliances when you leave home.
  • Turn on outside heaters at sunset.
  • Have your bathroom underfloor heating turn on with your alarm in the morning.

No need to only use the applets we’ve provided, though! You can easily create your own applets to link your Genius Hub system with the thousands of other devices that are compatible with IFTTT. Here’s how:

Installing IFTTT:

  1. Sign up and log into ifttt.com and link your Genius Hub, if you’ve not done so already.
  2. Click on your username in the top right and select “New Applet”. You should be greeted with “if this then that” in big letters.
  3. Click “this”, search for your device/app (e.g. ‘Genius Hub’) and pick a trigger that will start your applet.
  4. Then click “that” and follow the steps to pick an action for your applet to carry out.
  5. Choose a name for your applet, and whether or not to receive mobile notifications when the trigger fires.
  6. Click “Finish” to make your applet live.
Please note: Some fields may take a few seconds to load as they fetch data from your Hub. If you need any more information on how to set up IFTTT, have a look on the IFTTT web site or our support page.

We would love to hear your feedback!

Email enquiry@geniushub.co.uk with the subject 'Genius Hub Integrations' to let us know your thoughts on our home automation applications.
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Working From Home

Working From Home with Genius Hub

As the government encourages people to return to the work place, companies are looking towards a post-Covid future. For many the idea is now a model that combines remote work and office time, which has lead to the relatively new term Hybrid Working. What does this mean for our heating?


Smart ways to get the best from your heating

Since the UK’s first descent into lockdown 18 months ago,  USwitch estimated that work from home households could have used 25% more electricity and 17% more gas per day, adding up to a yearly increase of up to almost £200 per household for those on Standard Variable Tariffs! For those of you who noticed this increase, going back into the office may be a welcome relief, however as we approach winter (and with the rise in wholesale energy pricing) it is important to make sure your system is adjusted to suit your new schedule.  The good news is that, with the Genius Hub system, you can set as many heating periods as you require for each room of your home throughout any given day, with a multitude of options which cater to different needs:


Modes of Control That Save You Energy

  • Timer Mode enables the user to heat a zone following a chosen schedule. You can change the schedule to suit your circumstances on a zone-by-zone and day-by-day basis. This is really useful for those who know when they will and won’t be in the office every day.

  • Sense Mode is our newest feature which builds on Timer mode by using our Genius Room Sensors The system will  follow a chosen schedule which you can edit at will. In Sense Mode, you can also select periods to only heat up if there is occupancy detected during the selected times which saves you from heating empty rooms! This is particularly useful for those who have to go into the office on different days each week, without your usual schedule being affected!

  • Footprint Mode is our most autonomous feature available to those with Genius Room Sensors or Genius Motion Sensors. In this mode the system will heat the zone based on whether the zone is normally used at this time, and if there is anyone currently using the zone. The timer bars are not clickable in this mode as the schedule is automatically created by your Genius Hub based on previous usage. This is particularly useful for those who would prefer the system to find the best solution for your heating without your input. 

Popping home for a meeting outside of your schedule? Use Override Mode to boost your heating for a set amount of time, without affecting your pre-designed heating schedule, no matter if you’re using any of the aforementioned modes.


Find Out More

Genius Hub Room Sensors are an increasingly popular temperature controlling device due to it’s ability to achieve high levels of energy efficiency as well as giving users access to exclusive areas of our app.

All devices are available from our Shop, if you have any questions about how Genius Hub could save you up to 40% on your energy bills contact our sales team.