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Peter Reid – Case Study

PETER REID

CASE STUDY

SOLIHULL

Peter Reid chose the Genius Hub to control the new underfloor heating installed by JK floorheting. When looking for controls for his new kitchen underfloor heating he decided at the same time to make all of the radiators in the rest of his home smart too.

Here is our interview with Peter in this home, and some of the technical details and conversation that didn’t make it into the final cut of the video. See this link for a video on more about his installation: https://bit.ly/2XxXzu3

Why choose underfloor heating when the rest of your rooms have radiators?
This is a big new room in the house, so heating had to be taken seriously. I didn’t want radiators on the walls as that would have changed the look in the room. We thought about electric underfloor heating, but this would have been too expensive to run. Water based underfloor heating is about 1/3 of the cost to run compared to electric underfloor heating.

The builder said wet underfloor heating would raise the floor by 25mm, the tiler said that we need to have all of the floors at the same level on the ground floor, so initially we thought that wet underfloor heating could not work. We knew it was cheaper to go for the wet underfloor than an electric system and the cost would be about 2/3rd the price to install, so we really wanted a wet system.

As the cost of an electric system was going to be greater, the cost of running it greater still, we didn’t want that in such a large room. JK was the only one offering a system that doesn’t change the floor level. We wanted the floors to be the same level in the new and old part of the house.

I researched the building physics, and the new floor has excellent thermal properties and the existing floors do not. Scientific studies show that you lose 2/3 of the heat from the edges of the floor slab, and not the underneath. All bar one of the edges of the floor slab butt up to the house. The heat loss through the base is 10-15%, and therefore I was not concerned about there not being insulation under the heating loops installed by JK.

When it came to the installation this was all done between 10am to 5pm. I couldn’t fault JK professionally. They turned up when they said they would and came back to me quickly on any questions I had.

We run the underfloor temperature at 35ºC and that’s been fine. The tiler said to start the temperature low and then work up, which is what we did and there have been no problems whatsoever.

Why did you choose Genius Hub as the controls package?
This was clearly going to be the smart way to run the heating. Using an app to run part of the heating at different times is the obvious thing to do and we can even bring in the electric immersion heater for the hot water if we want to, and you can control it all from the phone.

We heard about Genius Hub from JK, we looked at the other options, and liked the tie up with JK, making the install much more straightforward. We also liked how you can use the smart sensors to learn when some of the rooms are used. Bringing them on when they are occupied – this seemed really clever.

Before Genius Hub we just had a standard heating system you could set the day of the week and that was about it, it brought the whole house on at once. I used to turn the system on and off a couple of times a day. One thermostat upstairs, bringing it all on that’s it.

Now, instead of having the whole house on we can schedule it so the bedrooms come on first and then the kitchen later, and in the evenings bedrooms come on later so we are only heating what we’re using.

Once JK was finished and the Genius Hub had arrived, we were left with an underfloor heating manifold and all we had to do was run a pipe from the manifold to the boiler and add in a zone valve in the hot water cupboard. It only took a couple of hours to rewire the box and the electrics. We fitted the Genius Hub ourselves, as we had the electricians on site doing other work. It did look a little complicated to start with given the wiring diagram and also looking at the wiring diagram for our boiler, but we worked through it and it took 2-3 hours. It ended up being pretty easy to incorporate a new zone valve for the underfloor heating and getting it all talking to the boiler.

After the wiring was done the rest of the GH was very straight forward. It was all boxed and labelled for each room, so all the Genius Hub kit could go straight into the rooms – everything was very clear and all preprogrammed and prelabeled. WIth the app that was already there too, all of the rooms that we’d purchased radiators for were already set up on the app for us. All we had to do was screw the radiator valves onto the radiators, all the instructions were straightforward and it only took a minute for each valve.

Then we started looking at the app and that is really intuitive. Once you have set up the heating schedule for a room how you like it, you can easily copy the setup from one room to another. We decided to go for all of the products and we have valves on all radiators, it controls the underfloor heating and also the hot water, and even if the boiler fails we can use the Genius Hub to control the electric immersion element in the hot water tank as a backup.

It was easy to set up and we’re running it on the automatic timer schedule for some rooms, and in the main rooms with the sensors we are making the rooms smarter by using the automatic occupancy sense mode. The great thing is that you have the ability to refine and also finely adjust when you are using the rooms from a touch of a button in the app.

The Genius Hub is very simple to use on the phone or the iPad and using the app we can run the system remotely and override the hot water when we are on our way home from holiday, or override for an hour if it needs a boost when we have guests over. It is easy and simple to program, the kids understand it better than us most likely.

Logic would say that we’re making savings as we are only heating the parts of the house that we’re using and the bedrooms tend to be a lot more comfortable now. Before some rooms were cooking and some were freezing. With the electronic valves the rooms tend to stay at a more uniform temperature unless of course you turn that room off, and then it’s nice walking into a cooler room when you’ve turned it off knowing how much energy it’s saving you. It’s a very clever way to control your home, and with the room sensors we know it is responding to us using the rooms at different times of the day.

Conclusion

We’ve found that the underfloor heating is more comfortable and the warmth is coming through really well. Now with the underfloor heating, my wife has said it was the best thing that we did to this house. If we leave doors open then the individual rooms warm up and you don’t have to worry about heat going into other rooms as much as the rooms with radiators.

The Genius Hub gives us one app to run all components of the heating in your home. Wet radiators, wet or electric underfloor heating, hot water, even your backup inmersion hot water. You can override things and change things all very quickly and easily from the app. Some of the other systems are cheaper, but they are not as clever. It’s all worked fantastically well and we’re really pleased with it all.

Request your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.

Visit JK Floorheating

JK floorheating provides innovative underfloor heating solutions with a revolutionary installation method.
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Southend on Sea

© Love Southend / Avenue Baptist Church

Avenue Baptist Church

CASE STUDY

SOUTHEND-ON-SEA

Avenue Baptist Church in Southend-on-Sea is a busy church providing vital services to the local community, from playgroups for young families, to football clubs for the youth, to meals for the vulnerable and elderly, Avenue Baptist Church caters for all in the local community.

The church has the environment in their sights as well, and the leadership team feel passionately about reducing their carbon footprint, improving their environmental credentials and reducing energy costs, allowing them to channel the money saved into front line services.

With an antiquated and expensive to run gas heating system connected to wet radiators heating tall rooms, this meant that the cost of keeping the church warm for the various activities was mounting up. Using traditional radiators was not right for the tall rooms where all of the heat (hot air) would rise up to the top of the building leaving those using the rooms cold and the cost of heating astronomically high.

The church brought in some heating professionals and it was recommended to them that the solution was to swap to Far Infrared panels. These heating panels being Infrared mean that they heat the people and the objects in the room and not the air. Because they don’t heat the air this saves a lot of energy as in tall rooms the hot air simply rises up into the high ceilings and is no use to anyone up there!

The environmental credentials of these Far Infrared heating panels comes from the upwards of 50% reduction in energy required to heat the building to the same comfort levels, and purchasing the electricity from a green and renewable electricity tariff. Also, they now have little in the way of maintenance costs for the church for at least the next 15 years. Some similar sites also offset some of the electricity used for the heating by installing solar PV, and feeding it back into the grid in the summer months making the site as a whole carbon neutral.

The church came to Genius Hub to provide the control of these new electric heating panels. Genius Hub not only offer zoned control of each room from an app, but also occupancy detection, so any zone can easily be set up so it only comes on when people are using the room. This is done with a little occupancy sensor in the room and this automatically turns the heating off when the room is left, giving peace of mind to the Deacons (management) of the church that energy will not be wasted heating empty rooms and saving the church a lot of money.

After the installation of the panels and the Genius Hub we interviewed Dr. Terence Lewis (project manager), about why he went down the Far Infrared route and why he chose smart controls. This is what he had to say:

Why smart heating controls?
Having used smart heating controls previously it was clearly the only way forward. I believe it is the future, offering maximum savings for minimum cost.

Why did you choose Genius Hub?
We chose Genius Hub because they came highly recommended by the specifiers of the Far Infrared panels. I was not concerned about this “new” technology because I did a lot of research before I started. There is a lot of information and proof now that this sort of technology is both reliable and future proof.

How did you design the system?
Designing the new heating system was easy, I designed it with the help of the Infrared heating provider, who did a thorough design of the lighting and also the heating. First impressions of Genius Hub impressed me, especially with its ease of use and flexibility. It can control the church’s new electric heating and we will be able to expand it to control the underfloor and radiators in the rest of the church if budgets allow.

How much can Genius Hub save on your bill?
We’re aiming for an excess of 45% savings on the energy bills because we are combining the Far Infrared technology with the better control and LED lighting. We know that Genius Hub alone can save upwards of 30% so that, with swapping the old wet radiators to Far Infrared heaters the savings will all stack up quickly.

What do you like about Infrared heating?
An important consideration is we are very motivated to look after God’s planet, reducing the toxic emissions from the old gas boilers and moving to green electricity is all part of looking after the planet, as well as the cost savings being a benefit.

Was there anything you were concerned about?
No. Because I did a lot of research before I started.

How was the installation?
We were pleased that the installation was done by local contractors (which is the recommendation of Genius Hub) and though they had not installed the Genius Hub before, the engineer from Genius Hub visited the site during the installation and checked that it was all being installed in line with their strict guidelines.

Would you recommend Genius Hub?
Yes – definitely.

Have you benefited in any other way?
Yes we now have a more comfortable environment for the church congregation and the wider communities who use our facility.

Conclusion
Really, I’m already looking forward to next winter when we can give the system a really good trial and demonstrate the predicted savings and reduced carbon footprint!’

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Real Property UK

REAL PROPERTY UK

CASE STUDY

DARLINGTON

Real Property UK own and manage more than 30 HMOs (Houses of Multiple Occupancy) in the thriving town of Darlington, county Durham. Owner of the business Paul Million was very concerned about the amount of heat and therefore money that was being wasted in the Winter from his properties, often left all day with the heating on, the windows open and no one at home.

Paul needed something to keep his tenants happy and his bills down so he installed 28 Genius Hubs into all of the properties that could benefit from zoned heating control, taking advantage of the Genius Hub Smart heating system and occupancy detection to turn down the heating in rooms when they are not being used.

Rolling the system out was only done after a careful and thorough test of the system was completed. Paul installed the first Genius Hub one whole year before, and he installed it into the property occupied by Paul Stevens, head of maintenance. If there were going to be any problems with the system then Paul Stevens would be the one to decide whether or not this was a good product to roll out across the estate.

One year on and all of the properties now have Genius Hubs and management of the systems has been passed onto the owner’s right hand lady; Carla. Here is Carla’s account of the day to day management of the system.

How did you hear about Genius Hub?
Through an installer we had, he was really helpful and very knowledgeable about the system.We also used him to install the system into the rest of the properties as part of the main roll out of the system. One of the engineers from Genius Hub’s head office in Birmingham came to visit three to four of the properties with us to check that we were specifying the right kit and then it was down to us to fit it with their help on the phone if we needed it.

Why smart heating controls?
Saving money is important, and keeping the tenants happy of course. It is a competitive market and we want to provide value for money for our tenants. We also know that managing the household bills is difficult for them, especially when they share the house with others who may only be there for a number of months. So we take care of the bills for them, but we also need to make sure that just because the household bills are now part of the rent that energy is not carelessly wasted, which can certainly happen. We needed a smart zoned heating system that was easy for the tenants to use, so they can boost the heating in their individual rooms when they want it, but would also turn down the heat when they are not there and turn it off if they open a window. Genius Hub ticked all of those boxes.

Why did you choose Genius Hub?
It began with a recommendation by the heating engineer we use. But we weren’t going to only take his word for it. In all the research we did, Genius Hub kept on coming back on top, looking at the reviews and other landlords and plumbers that we spoke with, we could see that it was the Genius Hub that was specifically geared to HMOs. The other systems we found were not geared to HMOs and were just basic domestic systems for peoples’ homes and these would easily be tampered with by the tenants.

What were the main considerations before the purchase?
We knew Genius Hub worked in HMOs but what concerned us was that there weren’t enough case histories of other systems. That’s why we decided to trial it for a year ourselves before rolling it out across all of our properties. We were also not sure how much equipment to get, and then how much work was required for the installation. We were pleased to meet one of the Genius Hub engineers at one of the properties at this stage, as all of those questions were answered when we visited some of the properties with our heating engineer and the engineer from Genius Hub.

Was there anything you were concerned about?
Sometimes you were Heat Genius sometimes Genius Hub. We didn’t realise this was because you now control other things as well as heating so you dropped the ‘Heat’ part of your name. When we realised that, it all made more sense as we then found a lot more case studies and examples of people who had used this technology in their properties.

What were your first impressions of the Genius Hub?
We were very impressed. The first person I spoke to gave me a really good feeling; it was clearly a family company with big business mentality. This translated all the way through from the engineer who came to the properties to the technical customer support we get now 12 months after the rollout.

IMG_2073

How did you design and buy the system?
We emailed some room lists over to the office (in Birmingham) and it was designed by Genius Hub. It was really easy. We then got back all of the designs and recommendations for the number of smart thermostats, and smart valves they suggested to go into each property, and once that was checked by our own maintenance man Paul we placed the order. 

How was the installation?
Easy as pie! The tenants were really impressed, it was so quick and unobtrusive, in most cases the tenants didn’t even know that we’d been in, our heating engineer was in and out so fast. This was in part thanks to how Genius Hub preconfigured all of the equipment in their warehouse before it was shipped to the property; so there was no messing around on site. The valves and room sensors were all clearly labeled on the boxes as to which rooms they went into and it was all pre-paired with the Genius Hub part that goes next to the internet router in the property. So all that we had to do is screw on the valves, stick on the sensors and wire in the bit for the boiler, it takes literally minutes!

What do you like about the Genius Hub?
I love the fact that it has an app, so I don’t have to go on my laptop, or even visit the property in some cases. I love how I can set it up and forget about it. After it was first installed there were a few comments from the tenants, as one would expect, but after a few weeks they had all forgotten about it. With the new tenants it is easier as there isn’t a change. Generally everyone likes how it works.

What has been your Genius Hub experience overall?
Pleasant, easy, everyone I spoke with was really nice, knowledgeable and helpful about the system. When I phoned the tech team and I spoke to a lovely lady, she was so helpful! It’s great to have local customer support in the UK.

Have you benefited in any other way?
Yes, we finally can tell when the tenants are using electric heaters and we can do something about it. Portable electric heaters are dangerous, expensive to run and are banned, now we can see on the app when they are being used, due to the sudden spike in temperature.

How do you use the system?
I use it daily on the app and occasionally on my laptop. It’s so handy that I can see if there are any problems in any of the properties at a touch of a button.

How have you found using the app?
Really easy for the basics. There are loads of other settings in there which are also really helpful, I found these when the engineer showed me how to access and use them as well as when I phoned the technical customer support. It’s easy to use given that I’m not that technical really.

Would you recommend the Genius Hub?
100% yes, it’s brilliant and saves me so much time.

Conclusion
I don’t know how Paul coped with it before, how he managed more than 30 properties without Genius Hub. I guess that he just had to deal with the fact that he was watching his money disappear out of the open windows in the Winter, with the heat blasting on and him paying for the gas bill. This is not a problem anymore though and the tenants couldn’t be happier. I’d highly recommend this system to others in our position.

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Tomorrow’s FM November 2019 – Degrees of Difference​

Bedford

Tomorrow's FM November 2019 - Degrees of Difference

Bedford College had issues with the cost and control of its heating and cooling systems – even after a major refurbishment of one of its buildings.
Their mechanical and electrical design consultant Panda CES approached Genius Hub to consider these concerns and offer some intelligent solutions.

THE SITUATION
Bedford College is the largest Further Education College in the South East Midlands, with multiple campuses catering for students and apprentices from age 16 onwards. In 2012, it retrofitted its Brundtland Building (named after a leading Norwegian environmentalist) as a showcase for applying alternative energy technologies and energy efficiency techniques in existing buildings. Despite new gas boilers and a building energy management system (BEMS), they still had some issues around heating
and cooling, along with high energy costs.

The building contains workshops, teaching rooms and administration offices and suffered from many of the problems found in similar buildings of this nature: Large workshops are used for bricklaying, carpentry and electrical installation training were particularly difficult to heat, and draughty windows caused further heat loss. Fan blowers were used, with the heat coming from the new gas boilers. These were noisy and inefficient and didn’t direct the heat to where it was needed as the warm air would quickly rise to the ceiling.

The classrooms had problems with over-heating on warm days and under-heating on cold days. Some of the classrooms and offices had split-system air-conditioning units. These were often running at the same time as the radiators and wasting a lot of energy. 

Furthermore, as there was no timing control, the air conditioning units were also being left on overnight. If staff stayed late or classes were run in the evenings or weekends, the only option was to have the whole building on. 

THE RIGHT KNOWHOW
Intelligent, occupancy-based room sensors plus modern double panel radiators with smart TRVs (thermostatic radiator valves) have been added to each room. This allows pre-heating of the rooms before they are occupied and then keeps them at a pre-set temperature while being used. 

As soon as a room becomes unoccupied, they automatically revert to a set-back temperature, saving energy and reducing costs. And if staff stay late or an event is running in the evenings or at weekends, only those rooms needed will be heated – not the entire building.

ll of the fan blowers for the workshops have been replaced with wet overhead radiant panels which radiate their heat downwards to the occupants in the room. These are also controlled on occupancy of the room. Existing air-conditioning units are now centrally controlled, so they cannot run at the same time as the heating or if there is no-one in the room.

THE ADVANTAGES
The installation of intelligent controls for the heating and cooling systems is expected to result in considerable cost-savings, as well as an enhanced learning and work environment within this showcase building. In this installation Bedford College chose Genius Hub as the controls supplier as all of the Genius Hub equipment is wireless, so with minimal disruption (as it is generally retrofitted to existing systems), installation normally takes just a few days and without impacting the normal operation of a building.

College staff and the maintenance team now take a hands-off approach to adjusting temperatures in the rooms, and any heating issues which arise can usually be dealt with through the Genius Hub app, which runs on a smartphone or computer web browser. The Genius Hub records all room occupancy and temperature data, giving admin staff valuable information on room usage levels. Exercising the pump and all the radiator valves regularly during the summer, to prevent seizing and sludge build-up, is now trivial and completed automatically. The Genius Hub system typically has a two to five-year payback period.

Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.
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Min-Y-Gaer

MIN-Y-GAER

CASE STUDY

CRICCIETH, WEST WALES

Min-Y-Gaer is a Victorian house overlooking Tremadog Bay in Criccieth, West Wales. It provides accommodation for 14 members of The Pines Care Home staff in 10 individual rooms plus a four-room flat. The house has facilities for communal cooking, some areas for relaxation and there are some offices used by the administrative staff of the care home.

Genius Hub was installed in the property as part of a renovation project in Summer 2017. Owner Andy Paynter had previously had problems with the management of the heating. There had been a standard 7-day programmer and thermostatic radiator valves on most of the radiators but this was not sufficient to provide effective control of the heating.

Shift patterns of the staff meant that some rooms were occupied during the day and some at night. Staff would leave the radiators on and then open windows, which was clearly an inefficient and wasteful use of energy.

Concerns of smart heating controls?
Andy was initially concerned about the number of rooms within the building and was not sure that heating controls would work.

Genius Hub conducted a free site survey and explained how their Genius Radiator Valves are specifically designed to wirelessly receive messages to open or close from the Genius Hub “Brain-Box”, thereby providing individual room-by-room control.

How easy was the installation?
Installation of the Genius Hub is quick and easy but, in this case, Andy chose to use his own electrician to install the system and unfortunately a mistake was made with the boiler wiring. 

Andy told us he quickly got through to the Genius Hub support desk who were “very helpful” and they gave clear and concise advice on how to resolve the issue. Andy said, “It was really good to know that they were there for us.”

Is Genius Hub making savings?
Initially, they used the system with the timings set to be the same as the time-clock they had before. Therefore, the heating was still on most of the time and minimal savings were made. However, as they got used to the system, they started using the Footprint mode. With the Genius Hub Room Sensors, the system learns the usage patterns of a room, automatically heating it, and then turning down the radiator when the room is empty. Genius Hub ensures that the rooms are warm when occupied but never wasting energy. As Andy said, “This is the point where significant savings were made.” Also, the window detection feature means that the system will turn off a radiator if a window is left open.

Now they are used to all the features, they find using the system easy and straightforward. Andy told us, “We can see the savings, as we can see that the tenants only use their rooms for two hours and then leave again. You can feel when you go into a room that’s not being used, the temperature is a little cooler at 18º, not 24º like it used to be! We can actually feel the savings when we go into the room. It’s great!”

What do you like about the system?
The Genius Hub system is automated. So, once it is set up, it is ready to go and users do not have to think about it. The whole system is controllable via a simple app, so there is no need to visit the property. If there are any issues or problems, this can all be viewed from the app. If a tenant would like the temperature a little higher, this is done remotely as well. Andy said that he likes the system because it “just works” and that neither he nor his staff need to worry about it. Maintenance man Liviu, who now looks after the system using a smartphone, loves it.

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Church of God

IMG_6016

CHURCH OF GOD

CASE STUDY

BRISTOL

The Church of God of Prophecy in Bristol previously had a gas heating system that was unreliable and inadequate to heat their building. It would have cost around £60,000 to replace it and that was considered prohibitively expensive. Because of the high ceilings in the main chapel, most of the heat simply went up to the roof. So, they were looking for a different type of heating and decided that infrared (IR) panel heating would be more effective, as this would warm the people and the fabric of the building, and not the air. 

Because of the intermittent use of the various rooms – main hall, activity room, Sunday school, creche and food bank – they decided that a zone heating control system would be much more appropriate for their needs. This would also give them the benefit of being able to manage the heating away from the church.  So if the schedule changed, no-one would have to go back to the church to reprogram the heating.

Pastor Raymond Viera told us about their experience:

How did you hear about Genius Hub?
“Through one of our members, Gary. We knew he was a plumber and we asked him to come up with something better and he recommended a combined system of infrared heating and the Genius Hub.”

Why smart heating controls?
“You can control it remotely, and you can set zones. This was crucial to our long-term objective of saving money and improving our green credentials.”

Why did you choose Genius Hub?
“We left the research to Gary to find the right system for us.  Cost savings and the green issues are the most important factors for us.”

Main consideration before purchasing?
“We found that it would have cost us £58k to replace the gas boiler and install new radiators.  Whereas it cost £15k to remove the existing system and £38k for the IR system, which brings reduced running costs along with it.

The money that we save on the gas we will use to pay off the system.”

Was there anything you were concerned about?
“It was a very hard decision to move away from a wet system. At the time of the installation, I was sceptical about the IR heating and whether it would work or not, to keep people warm enough. But the heating is so comfortable now, it is like the Caribbean on a warm and breezy day; nice and warm, not oppressive like we used to have with the gas boiler and radiators.”

How did you design the system?
“The design was all done by the installer.  Aesthetically, I am concerned about the larger IR panels, it would have been better if they were white.”

What were your first impressions of Genius Hub?
“As we went through the training, we became aware of the flexibility and technical expertise that went into the design of the system. “

How was the installation?
“The installer was very courteous. Typical workman he was not!”

What do you like about the system?
“What we’ve seen today surpasses what we thought we’d be getting. Now we can have the heating on in the office and not involve the whole building. Before, I had to turn on the whole church! The remote control is a major feature for us. Prior to the installation, we would have had to turn on the heating 5 hours before we needed to use the room. Now it calculates for us how much in advance we need to turn the heating on before the congregation arrives.”

Have you benefited in any other way?
Yes, the benefits we were looking for – cost savings, reduction in carbon footprint and the ease of use for members who are using it. Zone heating control is key and this was the key feature for the users. 

People using the building find it easy to understand that the wall thermostat boosts the heating for 5 hours and then it just goes back to where it was before, and so it cannot be left accidentally on high.”

How have you found using the app?
“I am pretty pleased with the app. I am impressed how the team took to it straightaway. You can see that they are really au fait with it. It was easy setting it up and changing the temperatures. 

We have linked some of the zones together, this was easy on the app and makes the scheduling easier.  

It is just so easy-to-use, we only had to call up Tech Support once, and they were really helpful and quickly sorted out the problem we had.”

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Driftwood Spars

FRONT OF PUB

DRIFTWOOD SPARS

CASE STUDY

CORNWALL

Six months after the installation of the Genius Hub controls at the Driftwood Spars Hotel, and in slightly warmer weather it was time to go back to see Louise Treseder (owner) and Keith Tyack (manager), at their boutique hotel set just down on the beach below Saint Agnes in North Cornwall.

As the project manager of their installation, I asked them how they had got on since the installation, as I was eager to hear about how this remote hotel had managed with such advanced smart heating control since all they had before was four time clocks controlling two large modern Worcester Bosch gas boilers. Before we set foot on site they were not exactly sure which time clock did which part of the hotel so this was a big step into the 21st century for controls.

Taking a step back to try and understand their motivations, and why they went for Genius Hub in the first place, I asked them why smart heating controls? Keith, the manager of the business who drives one of the hotel’s Electric Vehicles (a Nissan Leaf), was quick to point out; ‘It is about sustainability and we know the energy costs are going to go up and up, and before we looked at recycling we wanted to reduce the energy usage of the building.’

He continued, ‘We found Genius Hub after a lot of time looking online – we were looking for a key card system for the electric locks and came across the Genius Hub website. We choose Genius Hub because of the professionally of the company, it was great that we had a visit from one of their engineers who showed us what we could save. It was a bit more bespoke for our site not just a generic domestic solution like Nest or Hive.’

One of the things that was important in the decision to go with Genius Hub was that the hotel was quite unique, having two separate buildings with two plant rooms, and they needed to make sure that it was going to work all as one system. The cost was also important, so the fact that Genius Hub could split the payments down and spread them over two years helped a lot too.

I also wanted to know what their initial concerns were, safe in the knowledge that hopefully this was now a thing of the past, Keith told me that his greatest concern was ‘making sure that it would work. The fact that the Carbon Trust supports the product was key to making this decision.

The reason why we went for it was because it would help reduce our energy costs for the business, with the monthly payments for the system being less than the savings we make on gas each month, as well of course, as improving our environmental credentials.’

Because the installation is key to any project, I wanted to know what were his first impressions of Genius Hub? ‘Really really good’ he said ‘we are as enthusiastic now as we were when we first heard about it. It is actually easier to use that I expected to be fair!

The installation was faster and less disruptive than we were lead to believe, I closed the hotel as we were replacing the kitchen extractor system and I expected there to be more time spent in the rooms. This made it easier for the engineers which was nice for them, but in reality there was a lot less disruption that I thought and we easily could have kept the hotel open. The overall journey was good and they (Genius Hub) were really flexible about the install which has worked really well for us.’

Coming onto why have the installation as if it’s not all about the environment and the savings, I wanted to know what did they like about the system. Louise this time was in no uncertain terms adamant that ‘it solved the problem we had. Customer comfort is key and they now have more control of their own stay with the individual radiator valves in each or their rooms. It was a constant battle about turning the heating on if a guest complained about being cold. If I was not here then someone would have to go to the boiler control cabinet and turn it on, and they would inevitably have done the wrong thing. Pressing random buttons to try and make it work. We were also constantly having to replace cheep radiator valves and wasting money getting the right valves. The AA inspector was also really impressed when he was having his look around!’

Then it was time to speak with another member of the staff; Pete (the maintenance man) and he was really onboard, as he knows that the customers will have more comfort. He can also be confident in the temperatures in the rooms are rights if customers are not happy with the temperatures.

So after another wonderful meal and a revitalising walk along the coastline above the Driftwood Spars hotel it was great to see another customer enjoying using the system so much and taking advantage of the additional control they now had for their guests.

Thank you to our local Installers Mr Electric Cornwall for their hand in the installation and if you have not visited this little gem of a hotel on the North Cornwall coast yet, then be sure to drop in for a night, if not to taste their delicious catch of the day then at least to ask them about their new heating control.

Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.

Book a room at the Driftwood Spars

Escape to the Driftwood Spars, nestled in the heart of the stunningly iconic Trevaunance Cove, St Agnes.
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Greyhound Coaching Inn

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THE GREYHOUND COACHING INN

CASE STUDY

LUTTERWORTH

The Greyhound Coaching Inn in Lutterworth invested in a Genius Hub in Summer 2018. Last winter was their first winter controlling the temperatures in each room of their hotel from their computer at reception. This family-owned 18th century coaching inn is set in the heart of Lutterworth and has been sympathetically restored by Robert Eggleston to provide a relaxed and welcoming atmosphere to all of the guests. The avenue between the two main buildings is a little oasis and a wonderful place to enjoy a pint after a days work or a bite to eat between visiting some of the local attractions.

Being a Grade II listed hotel it was difficult for Robert to make changes to it to save energy and improve the guest comfort. There are 33 en-suite bedrooms all decorated to a high standard and full of charm and individuality. This meant that there are lots of thick walls for the wireless signal to have to navigate through and this has not been a problem for the reliable mesh network that the Genius Hub uses.

As the project manager for this installation I revisited this hotel 6 months after the installation to listen to the feedback from the staff on how they found using the system and what the guests thought of it. This hotel has a mix of heating in the rooms from wet radiators, wet towel radiators, electric convection heaters and fan assisted radiators – there aren’t many other types of heating you can put into a building really! The Genius Hub had no problem controlling all of these and bringing together all of this control to the front desk.

Here are some of Robert’s responses to my questions on how the first winter has gone.

Why smart heating controls?
“The unique times we use the different rooms in the building and it’s a Cinderella of the business. The expectations are now much higher of guests than they were 10 years ago. The rooms were all stables in our stable block, the walls are 12 inches thick, so we struggle with the heating in that part of the building. It’s also difficult because the sprawling nature of the building, and there are even solid concrete floors too!”

“The Genius Hub sounded like a good idea and would fulfil a desperate need to get on top of a big problem of the expense of heating and the lack of control in the rooms. We have very powerful boilers and there was no control, just a programmer next to the boilers and a single wall mounted thermostat in various parts of the building. We had to have the whole system on for just one person. We were always concerned about the comfort of the guests. Often before Genius Hub was installed we would not want to have the whole heating on in the middle of winter, so we’d use portable electric heaters on a quiet Sunday night and this was all ad hoc. The electric portable heaters were always a concern for us too with them being a fire hazard.”

Why did you choose Genius Hub?
“The savings were never the main appeal, it was getting in control of the situation that we were not in control of. Using electric convection fan heaters was not good enough.”

Was there anything you were concerned about?
“Would it work for me in this hotel? I could have phoned up one of the existing customers but choose not to. I was also concerned about what the after sales service would be like with the support desk.

I can now say that YES it works really well in our hotel and the support desk has been brilliant, Especially April who has always been on hand if ever we had a question.”

How was the installation?
“Painless, the staff were not unduly bothered. There were no issues with the staff and we didn’t have to apologise to any of the guests, the whole system went in like a normal change over of the rooms.”

Would you recommend Genius Hub?
Yes – definitely. I think that most of the staff would too as they enjoy the control they now have of the rooms from reception!

Conclusion:
The comments from the guests now are that the rooms are nice and warm where as we never used to get that before. It’s always warm when we walk into reception now whereas before it would be cold during the day. The boilers used to be turned off from 09:00 – 17:00, now they are being managed by the Genius Hub so they only come on when heat is really needed, now we can just leave it and we can forget about it, before we had to continuously turn the boilers on and off. Before, it was requiring so much effort to keep on top of it and a lot of management was required. I don’t have to buy any wood for the fires any more too and this is a big saving. We also are happy to report that the electric fan heaters are no longer being used!”

As a project manager, it is always a pleasure visiting hotels who’ve had the system installed as I find each time I go back the staff are always welcoming, friendly and pleased to tell me how well they have been getting on with the system. Despite some times having had the Genius Hub thrust upon them by the owners of the building it doesn’t take long for everyone to see the benefits and enjoy the savings.

Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.

Book a room at the Greyhound Coaching Inn

The Greyhound Coaching Inn is a charming and traditional 18th Century coaching inn located in the South Leicestershire town of Lutterworth.
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Mighty Gadget – Genius Hub Review

We were lucky enough to get another independent review of the latest Genius Hub Smart Heating system by Mighty Gadget. Here is what they said:

MIGHTY GADGET REVIEW by JAMES SMYTHE

Genius Hub formerly Heat Genius has been around for a few years now, launching when the smart home heating market was just taking off. At the time they were about the only company to offer zoned heating on the market.

Zoned heating allows you to control more than just your boiler, you can have radiators on a schedule using different temperatures throughout the day, and with Heat Genius you can even have presence detection.

Since then the competition has ramped up with Tado, Honeywell, Netatmo, Eve and others all offering zoned options. There is also RadBot which sort of sits in the middle between a dumb TRV and a smart programmable valve.

I have been lucky enough to use Genius Hub for a few years now, I have not switched to one of the better-known brands, and I would say this is a testament to how good their system is. I have had some of the radiator valves since version one, all of which have been discontinued, be the Genius system still supports them, and I have not been forced to swap out old for new.

Over the years, Genius has carved a niche for themselves in the market,  becoming popular with larger homes, hotels and businesses. The reason being, of course, is that zoned heating can save a fortune when you are dealing with dozens of rooms and all the radiators.

There are also various other accessories you can get to improve the system, the main two being the thermostat, and room sensor. Both of these keep track…

To see full review, please click this link: https://bit.ly/2JAGo3W

Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.
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Working with professionals at Mode Hotel Lytham is great!

Working with professionals at Mode Hotel Lytham is great!

LYTHAM ST ANNES

Not one but two… Andrew already has the Genius Hub in his very smart Mode Hotel in Lytham St Annes, and now the Genius Hub is going into his second hotel which is just finishing a major refurbishment down the road in Lytham.

The Mode Hotel in Lytham St Annes is no ordinary hotel, owner Andrew Whitaker realises the importance of the latest technology to make the guests experience easier and more memorable. 

When you check into this sea front hotel offering great views of the sea and promenade, you’ll not only get a wonderfully warm welcome from Anna, but you will find in your hotel room your very own smartphone which you can use during your stay at the hotel. It helps you to find out information about the area on a designated website, you can use it to take photos and you can even email friends from it. 

You are not limited to only using this in the room neither, it has a mobile SIM so you can take it with you down the beach or into town, and if anyone calls the hotel for you it is forwarded directly to the room phone, in your pocket or hand bag wherever you are!

When it comes to the rooms then there are our smart valves to make sure that the room is at just the right temperature when the guests arrive. If guests boost the heating when they are in the room and forget to turn the radiator down again, then rather than come back to a sauna, as like with traditional heating systems the smart TRVs will turn down after a pre-set time so guests come back into a room at just the right temperature again.

With the occupancy detection Andrew knows that the rooms will be heating when the guests arrive and will drop to a cooler temperature when they head out into the town or for a bracing walk along the seafront in the winter months, saving valuable energy and improving the guest experience at the same time.

What’s been great about working on this project is working with professional Hotel Design consultants Joel Firth from Firth Architects and also Tom Bailey from Bailey Engineering. Getting into the design early has meant that the cost of installation is kept to a minimum as only the right control is added first time, and when calculating the ‘unders and overs’ for Genius Hub verses basic controls (that give little if no savings) it makes the payback on a Genius Hub system all the more attractive.

From an installation perspective all of the Electric Switches controlling the dual fuel towel radiators can be flush mounted easily with no surface boxes to be seen, this makes for a really smart installation, costing less and looking excellent.

The hotel is being handed over to Andrew in the first week of May 2019 so be sure to visit it if you’re up in Lytham this summer, it over looks the square and is a 2 minute walk from the sea front.

If you are planning a renovation project then it pays to let us know early about it so that we can help with the design of the heating system you’re planning. Send us over any drawings we have so that we can give you a cost comparison for some Genius control. Contact me directly at enquiry@geniushub.co.uk or call the office on 0121 667 8000 and ask to speak to one of the sales team.

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Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.